Privacy Policy
DATA CONTROLLER IDENTITY
Lancom acts as the Controller of your personal data.
- Full Legal Name: LANCOM Ε.Π.Ε.
- Registered Office: ΒΑΣ ΗΡΑΚΛΕΙΟΥ 40, ΘΕΣΣΑΛΟΝΙΚΗΣ / ΘΕΣΣΑΛΟΝΙΚΗΣ, 54623
- VAT Number (A.Φ.Μ.): 998081209
- G.E.MI. Number (Αρ. Γ.Ε.ΜΗ.): 043400506000
- Contact Email: gdpr@lancom.gr
Personal data protection policy
Lancom places great importance on security and respects your privacy and the confidentiality of your personal data. This is why we invest time and resources in protecting your privacy. In this effort, we are in a continuous process of updating and training in order to fully comply with the national EU and international framework in place and, in particular, the General Personal Data Protection Regulation (Regulation 679/2016) of the European Union.
Purpose of this policy
The purpose of this policy is to inform you about how the personal data of our customers are collected, stored, used and transmitted, the security measures we take in order to protect your personal data, the reasons and period for which they are stored, as well as the type of personal data collected. This concerns any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
How are personal data collected?
Your personal data are collected in the following ways:
- You provide them when Lancom provides services to you, when you contact us in order for you or a third person to receive services, when you fill out electronic forms or send electronic mail (‘e-mail’) messages in order to learn about, or take part in our events or become one of our sponsors or use the services of Lancom available via the web pages at the Lancom domain name;
- Automatically through the browser software or the mobile device you use to access our websites;
- They are provided by a third-party associate of ours after you have granted your consent.
- For accountability and security purposes, where applicable, we may also record metadata related to your interaction with us, such as the date/time of form submission, the page/form used, consent status (e.g., newsletter opt-in), and the method by which consent was provided.
- Through photos and videos taken during social events organized by the company (e.g., WISP Forum).
When registering with a service provided through the web pages managed by Lancom, you will be required to fill out certain fields, where your consent to the collection of your personal data is required, e.g. in order to receive a newsletter on a regular basis, this will be expressly requested and you have the right to withdraw it at any time.
What types of personal data are collected?
Lancom will be what is known as the Controller of the personal data you are about to provide to us. We only collect personal data that is necessary for the purposes described in this policy.
If you decide to contact us through our website forms, you may be asked to submit basic personal data that is necessary for us to provide the requested service or handle your query. This is completely voluntary. The information we collect about you depends on the form you fill in and may include: your name, company, job title, email address, phone number, and country.
We also collect certain technical and usage data, including through cookies and similar technologies, as explained below. This may include: IP address, device and browser information, pages visited, referral source, approximate location (derived from IP), and interaction data.
Beyond the above data you provide, technical information that constitute personal data may be collected, such as, for example, the Internet Protocol address of your device [e.g. personal computer, laptop computer, tablet, smartphone]. This technical information is used for the unhindered operation and appearance of the web pages and electronic services.
Further details on the technologies used in our web pages (cookies, internet tags, etc.) can be found below.
Why we need it
We need to process your personal data for the following purposes, depending on your interaction with us:
- To respond to your requests, questions, or business inquiries submitted via website forms or email.
• To provide you with newsletters and updates about our products, services, events, and other relevant material (where you have subscribed or otherwise consented, where required).
• To operate, maintain, secure, and improve our website and services (including performance monitoring, troubleshooting, fraud prevention, and abuse prevention).
• To measure the effectiveness of our communications and marketing campaigns (where permitted by your cookie/marketing preferences).
• To comply with legal and regulatory obligations and to protect our legal rights.
We do not intentionally collect sensitive personal data through our website forms.
Which principles govern the processing of personal data by Lancom?
Lancom processes your personal data in a fair and lawful manner for clearly defined purposes. Your personal data that are processed by Lancom are limited to those that are absolutely necessary for the achievement of these purposes, are accurate and timely, are kept for a period set out by the processing purposes, are protected by sufficient security measures and are not transmitted to countries that do not ensure a satisfactory level of protection.
Who collects personal data and for which purpose? Are they transmitted to third parties?
Personal data are collected and processed by authorised Lancom employees for each service, for the purposes and solely for the provision of each service. They are transmitted solely to third parties who have undertaken commitments for observing confidentiality, when they are required to have access to the framework of provision of these services.
For the purposes of automation, IT hosting, maintenance, analytics, and communications, personal data may be processed by selected service providers. Depending on the provider, data may be stored or accessed on servers located either in the European Union or in other jurisdictions (including the United States).
Where necessary for the purposes set out in this policy, personal data may be shared with:
- IT and hosting providers (website hosting, infrastructure, monitoring, security, and maintenance).
• Communication and marketing platforms (e.g., newsletter delivery and campaign management).
• Analytics and measurement providers (e.g., website traffic and performance analytics).
• Advertising partners (e.g., campaign delivery and measurement, where permitted by your preferences).
• Professional advisors (e.g., legal, audit, accounting), where necessary and subject to confidentiality.
• Competent authorities, courts, or law enforcement, where required by applicable law or a valid legal request.
Lancom undertakes the commitment to not trade your personal data by making them available for sale/rent, giving/transferring/making them public or communicating them to third parties or using them in any other manner and for other purposes that could endanger your privacy, rights and liberties, unless required by law, Court judgment/order, administrative act or if it is a contractual obligation that is necessary for the unhindered operation of the Lancom Web Page and the realisation of its functions.
How long are my personal data kept?
Lancom retains personal data in a secure manner for as long as it is necessary to fulfill the purposes for which it was collected, including the provision, maintenance, and improvement of our services, as well as to ensure business continuity, security, compliance, and contractual performance.
In principle, personal data related to customers, partners, and service users is maintained for the duration of the contractual relationship and may continue to be retained thereafter where required for legitimate business purposes, including record-keeping, dispute resolution, enforcement of agreements, network and infrastructure security, and compliance with applicable legal, regulatory, tax, and accounting obligations.
WHAT ARE YOUR RIGHTS?
Under the GDPR, you may have the right to:
- Access your personal data.
• Request correction (rectification) of inaccurate or incomplete personal data.
• Request deletion (erasure) of your personal data, subject to legal conditions.
• Request restriction of processing, in certain circumstances.
• Object to processing based on legitimate interests, in certain circumstances.
• Request data portability where processing is based on consent or contract and carried out by automated means.
• Withdraw consent at any time, where processing is based on consent (e.g., newsletter).
How we handle requests / response time:
Lancom will respond to verified requests without undue delay and, in principle, within one (1) month of receipt. This period may be extended by up to two (2) additional months where necessary, taking into account the complexity and number of requests; in such cases, we will inform you within one (1) month of receipt of the request and explain the reasons for the delay.
To exercise your rights, contact us at gdpr@lancom.gr. We may request additional information to verify your identity before processing a request, in order to protect your data.
Complaints:
If you believe we have not handled your personal data appropriately, you also have the right to lodge a complaint with the competent supervisory authority. For Greece, this is the Hellenic Data Protection Authority (HDPA / Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα).
Are my data secured?
Lancom places the utmost importance on the privacy of individuals whose personal data it processes, be they customers, employees or third parties, and makes every possible effort to protect them, both in terms of confidentiality/discretion of the information and in terms of their integrity (preventing their alteration, accidental destruction, etc.).
Lancom takes every appropriate organisational and technical measure designed to protect information from loss, misuse, unauthorised access, disclosure, distortion or destruction, and cares for the fair and lawful collection and processing of personal data, as well as their secure retention in accordance with the relevant provisions of Greek, EU and international law concerning the protection of individuals from the processing of personal data, as well as the decisions of the Hellenic Data Protection Authority, safeguarding the secrecy and confidentiality of any information of which it becomes aware. More specifically, this Policy fully takes into consideration the provisions and Articles of Regulation (EU) 2016/679 of the European Parliament on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (‘General Data Protection Regulation’ – ‘GDPR’), and continuously makes every possible effort to comply with that Regulation.
Access to the contact details of visitors/users of the Lancom Web Page is limited to authorised persons who are bound to observe confidentiality (employees, service providers) and are reasonably considered to be required to know these details in order to provide products or services to Web Page visitors/users or to carry out their work.
What are Cookies & internet tags?
Lancom uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and to help collect data. Cookies allow us, among other things, to store your preferences and settings; analyze how our websites and online services are performing; improve usability; and, where permitted, support marketing and interest-based advertising.
Cookie categories (indicative):
• Strictly Necessary Cookies: required for core website functionality and security.
• Performance / Analytics Cookies: help us understand website usage and performance (e.g., Google Analytics, where enabled).
• Functional Cookies: remember preferences (e.g., language) and enhance features.
• Targeting / Advertising Cookies: support advertising delivery and measurement (e.g., Google Ads), where enabled.
We may also use web beacons/pixels to help deliver cookies and gather usage and performance data. Our websites may include cookies or similar technologies from third-party service providers (such as Mailchimp, Google Analytics and Google Ads).
Your choices and controls:
You can control cookies via your browser settings and, where available, through our cookie preference mechanisms. Please note that blocking certain cookies may impact website functionality or your user experience.
Important information for the visitors
We would like to inform you that the requested data shall only be used by our Company in order to send you updates regarding our future events that are relevant to your fields of interest. We are obligated to retain these data for the minimum period required by the legislation in force in order to discharge our obligations to third parties (including tax authorities) for the period laid down in the relevant provisions. Should the above limitations cease to apply, we will permanently delete your data after having previously notified you. You have the right to access, rectification and erasure of your personal data, as well as the right to their portability for transmission to a different Controller or Processor by sending a relevant request to the Technical Studies Project and Monitoring ISO & GDPR Department, or an e-mail message to the address dpo@helexpo.gr. You also have the right to withdraw your consent for the processing of your data on our part. In this event, please bear in mind that this withdrawal may automatically entail the cessation of our cooperation, given the necessity of processing your data in order to perform our contractual obligations. In any event, we may request your identity data in order to make sure that we are not communicating your personal data to anyone else. We will take every possible measure to satisfy your requests within thirty days from receiving them, as we are obligated to do, notifying you of the completion of your request or the reasons hindering the exercise of your rights or the satisfaction of one or more of your rights, as well as the reasons any delay on our part beyond thirty days. Additionally, we will notify you of your further rights in the event of undue response on our part to your requests
LINKS TO OTHER WEBSITES
Our website may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
AGE CONSIDERATION
By accepting this Privacy Policy, you effectively declare that you are an adult (over 18 years of age). In accordance with Greek law, minors over 15 years old may provide consent for information society services; otherwise, consent must be provided by a legal guardian. Thank you!
CHANGES TO THIS POLICY
We encourage you to periodically review this statement to be informed of how Lancom is protecting your personal data. We may update this policy from time to time to reflect changes in legal requirements, technology, or our processing activities.
